Privacy Questions Answered
We ask for your full name, email, phone number, date of birth and a copy of your ID when you register. This complies with local account verification rules. Once approved, your ID is encrypted and stored separately from your lobby access credentials.
We retain your account data for 7 years after closure where local law permits, to satisfy tax and anti-fraud rules. Withdrawal records linked to DANA, OVO, GoPay and QRIS transactions are kept longer for financial reconciliation. You can request early deletion; we comply within 30 days unless retention is mandatory.
We share only what is necessary: game studios receive your player ID and country, not your name or payment details. Payment processors like DANA and OVO receive transaction amounts and your account reference to clear deposits. We do not sell or lease your data to advertisers or third-party marketers.
Essential cookies keep you logged in and enable withdrawal verification. Analytics cookies track how you navigate the lobby so we can spot and fix bugs. You can disable analytics cookies in your browser settings without losing access to your account or funds.
In the event of unauthorized access, we notify affected accounts via email within 72 hours, describe what data was exposed, and explain steps you should take. We also report the breach to local authorities where required. Your passwords are hashed; attackers cannot read them even if they access our servers.
Yes. Log into your account, go to Settings > Privacy & Data, and click Request My Data. We compile your account history, transaction records, login timestamps and device logs into a file and email it within 7 business days at no charge.
We email you account updates, withdrawal confirmations and policy changes automatically. Promotional emails about new games or payment offers are sent only if you opt in via your account settings. You can unsubscribe from promotions anytime; transactional emails cannot be turned off.
